Shipping and Delivery Information

Shipping and delivery details


1. Prices

The prices listed on the product pages include the statutory VAT and other price elements.


2. Shipping costs and other processing costs

For goods that are delivered by download (for example, PDF vouchers to be printed yourself) and the shipping of brochures or information materials, Kurzentrum Siebenstern GmbH & Co. KG (GesundZeitResort) does not charge any shipping, handling or system fees.

For the return of Guests' lost property, Deutsche Post AG and DHL International GmbH's prices valid at the time of shipment will be charged.


3. Payment terms

You have the following payment options for deliveries within Germany and abroad:

  • Payment by credit card
  • Payment by PayPal

When paying by credit card, your credit card account will be charged upon conclusion of the contract. No bank charges or other costs may be deducted from the invoice amount to be paid. The buyer bears the cost of any international transfer themselves.

GesundZeitResort is not obliged to ship or issue the ordered goods in cases of incomplete settlement of the invoice amount.

As soon as the invoice amount is available in the account of GesundZeitResort, the ordered goods will be dispatched as described under “4. Delivery times”.

4. Delivery times

Download items (in particular voucher items) will be sent immediately after completion of the order to the address you provide when ordering. The voucher will be attached to the e-mail as a PDF file.

If you have not received the e-mail, you will also be able to download your ordered voucher again from the order confirmation. If you receive an e-mail without an attachment, please contact reception on the service number +49 (0)9253 954600 or by e-mail at

If the product is not a download item and the item description does not specify any other time period, your order will be processed as soon as possible, and the goods sent within five working days in Germany. Please note that deliveries will not be made on Sundays or public holidays. In the case of deliveries within Germany, the customer is obliged to contact GesundZeitResort if they have not received the purchased items within two weeks of placing the order.

Delivery times to other countries vary depending on the country. These will usually be between 1 and 2 weeks for countries neighbouring Germany. The exact delivery times will be subject to Deutsche Post AG and DHL International GmbH's statements on delivery times.

We assume no liability for delivery delays that are caused by Deutsche Post AG, DHL or other logistics providers.